Auto repair
The dead battery that called five minutes before close
Pickup answers, works out fast whether they're stranded or just annoyed, and either books the bay or gets them a tow number — before the call ends. The stalled-out commute and the overdue oil change don't get the same triage.
The line it will not cross
Triages a car that isn't safe to drive before it offers anyone the next open appointment.
What it collects on every call
A repair order comes back complete, not as a voicemail somebody still has to listen to.
Caller namelistening…
Callback number—
UrgencyEmergency · Urgent · Routine
Preferred time—
Vehiclelistening…
Issuelistening…
Drivable—
Needs loaner/shuttle—
A service advisor costs about $34,000 a year. BLS 43-4171 receptionists & information clerks, automotive repair industry, ~$34k/yr median, loaded to $19/hr.